Care Provider FAQ

How does FamilyHelpandCare.com work?
How much does it cost?
How do I apply to find the type of position I am looking for?
What is My Account and how does it work?
What are Job Alerts?
How can I stop receiving Job Alerts?
Is my information ever shared with any 3rd parties?
Does FamilyHelpandCare.com offer any training to become a nanny, elder caregiver, etc.?
Should I be CPR and First Aide certified?
How long will my account remain active on FamilyHelpandCare.com?
How do I deactivate/reactivate my account?
How do I edit my profile?
How do I upload a photo?
How do I become a “featured” care provider?
What is the benefit of becoming a “featured” care provider?
How do I add a background check to my profile?
A family sent me an email; how do I look them up?
How do I interview with a family?
How long does the job search process take?
I found a job! How do I remove my profile?


How does FamilyHelpandCare.com work?
FamilyHelpandCare.com is an online database service for care providers to find great families looking for in home care. Nannies, babysitters, senior companions and care providers, housekeepers, tutors and other service providers join for free! After signing up you may actively search for a family in need of your services and families can find you by the information you have entered in your profile.

How much does it cost?
Care providers do not have to pay to use FamilyHelpandCare.com. Registration is free and once you are signed up, you have access to all functions on the site, including finding care provider positions and accessing family contact information.

How do I apply to find the type of position I am looking for?
Complete the online registration carefully and accurately. Remember the profile you create is what families will see who are looking for you. Once you are logged into our site you can start searching for families.

What is My Account and how does it work?
The FamilyHelpandCare.com My Account is your management dashboard for your account information and job search process. You can log into your My Account to edit your profile, add references, upload a photo, order a background check, send and receive messages and more.

What are Job Alerts?
Job Alerts are daily email alerts that are sent to you when a new family registers that meet your search criteria. Job Alerts are intended to compliment your search effort and is an approximation based on your preferences.

You can change the type of alerts you want to receive by going to My Profile and Settings in your My Account and update your information in Section 3.

How can I stop receiving Job Alerts?
Go to your My Messages in your My Account and “Click here” to stop Job Alerts. By clicking on the button, you will stop receiving Job Alerts.

Is my information ever shared with any 3rd parties?
FamilyHelpandCare.com does not and will not share any care providers or care seekers information with any 3rd parties other than those intended care providers and care seekers as outlined in our Privacy Policy.

Does FamilyHelpandCare.com offer any training to become a nanny, elder caregiver, etc.?
No, FamilyHelpandCare.com does not offer any training. Depending on what type of position you are looking for, you may want to contact your local American Red Cross or YMCA. There are many other organizations and private companies that offer special certification courses as well. Don’t forget to check out our Resource Center for additional information.

Should I be CPR and First Aide certified?
Most families prefer a care provider to be CPR/First Aide certified. Being certified will give you an advantage over a candidate who is not. If you are not certified, you may want to consider becoming certified before or after you start your new position.

How long will my account remain active on FamilyHelpandCare.com?
Your account will remain active for a period of 35 days. Generally candidates are able to find employment well within this time frame, and if not, simply renew your account by clicking on the “Renew” button in your My Account. This will renew your account profile for another 35 day period.

How do I deactivate/reactivate my account?
Log in to your My Account. Select Deactivate My Account. Your account will be deactivated. To reactivate, simply log in and click on Reactivate My Account.

How do I edit my profile?
Log in to your My Account. Select My Profile and Settings and make your changes. Click on the Update Here button of each section you wish to edit.

How do I upload a photo?
Log in to your My Account. Click on Upload Photo and follow the instructions.
You can change or delete your photo here anytime.

How do I become a “featured” care provider?
Go to your My Account and click on Become a Featured Care Provider and follow the directions. You can purchase a 20 day subscription for a minimal fee. This will place your profile at the top of the search results continuously for 20 days. When your subscription expires, simply purchase a new subscription for an additional 20 days of being a featured.

What is the benefit of becoming a “featured” care provider?
Your profile will be placed at the top of the search results continuously for 20 days placing you above new care providers who sign up. If someone in your zip code becomes featured after you, their profile will be placed above yours by one space. This will continue to happen until your 20 days are up. You can then purchase an additional 20 days or let your feature status expire.

How do I add a background check to my profile?
Log in to your My Account. Click on My Background Checks and follow the instructions on the page for adding a background check to your profile. Enter Code AFN2012 to receive a 10% discount.

A family sent me an email; how do I look them up?
The familys Care Seeker ID number is included in the email within the Message Area. You can look them up by clicking on their ID number which will take you to their profile. You may also send them an email from within the Message Area in your MyAccount.

How do I interview with a family?
We offer many interviewing tips and ideas, including sample questions for you to ask a family. Visit our Resource Center to learn more about interviewing for the type of job you are looking for. The key to having a successful interview is being prepared, confident and professional!

How long does the job search process take?
This varies for each care provider and depends on the type of position you are looking for. Some candidates are hired by the first family they interview with while others will talk to or interview with several. We suggest you continue your search until you feel you have found an appropriate match and are comfortable with your choice.

I found a job! How do I remove my profile?
In your My Account, click on Deactivate My Account. This will save you from getting calls and emails after you have accepted a position.